Consumer Health Data Privacy Policy
Lamdis helps people appeal health insurance denials. To do that it handles health information, which some state laws, including Washington’s My Health My Data Act, call consumer health data. This policy explains what we collect, why, who processes it for us, and your rights. It applies to lamdis.ai, the Lamdis web app at app.lamdis.ai, and the Lamdis iPhone app. Lamdis is operated by Intuzu LLC (“we”).
The short version: we use your information to work on your appeal. We do not sell it, we do not use it for advertising, and you can delete it.
Consumer health data we collect
- Documents you give us: denial letters, Explanations of Benefits, plan documents, medical records, prescriptions, doctors’ letters and anything else you upload or photograph.
- What we read from them: the insurer and plan, member and claim numbers, the patient’s name, the service or drug, dates, diagnoses, and the reasons and deadlines the documents state.
- Your answers to questions about your plan and your case.
- What we write with you: appeal letters, checklists, notes, and events you record, such as the date you sent an appeal and the decision.
- Files from your doctor’s office, if you share your case’s doctor link with them and they upload a letter.
- Usage information that could suggest a health interest, such as which guide pages you read (for example a page about a particular drug), along with device, browser and approximate location derived from your IP address.
Where it comes from
From you; from your doctor’s office, only through a link you create and choose to share; and from your device and browser when you use Lamdis.
Why we collect and use it
- To provide the service you ask for: reading your documents, working out deadlines, giving you a read on your case, drafting your appeal and the doctor’s letter, and reminding you of dates.
- To keep Lamdis secure and working, and to prevent abuse.
- To understand, in aggregate, which pages and features are useful.
We collect and use consumer health data only with your consent or as needed to provide the service you request. We do not use it for advertising, and we do not use your documents or letters to train AI models.
Who we share it with
We share consumer health data only with service providers (processors) that handle it on our instructions to run Lamdis:
- Cloud hosting and storage providers that run our servers and keep your files.
- Email delivery providers, if you give us an email address for reminders or sign-in codes.
- AI model providers that read documents and draft text for us. They are bound by contract to zero data retention: they process each request to return a result and do not keep your data or train on it.
- Product analytics, which records page views and clicks. Session recording is off, and we do not capture what you type into forms.
We also share information with people you choose, such as the doctor’s office you send a link to, and when the law requires it. We have no affiliates that receive consumer health data, and we do not use geofences around health care locations.
We do not sell it
We do not sell consumer health data, and we do not share it with anyone for advertising.
Your rights
- Know and access: ask whether we collect, share or sell your consumer health data, get a copy, and get a list of the third parties and affiliates we have shared it with.
- Delete: delete a case and its files at any time in the app, or ask us to delete all of your data. We also tell our processors to delete it.
- Withdraw consent: stop using Lamdis and ask us to delete your data. Withdrawing consent does not undo processing that already happened.
How to use your rights
Use the delete option in the app, or email support@lamdis.ai with “Health data request” in the subject line. We may need to confirm the request comes from you, for example by asking you to reply from the email address on your account or to make the request from the app. We answer within 45 days and will tell you if we need up to 45 more.
If we decline your request, you can appeal by replying with “Appeal” in the subject line. We will answer the appeal within 45 days and explain our decision. If you are still unhappy, you can contact your state attorney general; in Washington, that is the Washington State Attorney General’s Office.
How long we keep it
We keep your case until you delete it or delete your account. Deleted data may stay in routine backups for a limited time before it is overwritten.
Changes and contact
If we change this policy in a way that matters, we will update the date above and say so in the app before the change takes effect. Questions: support@lamdis.ai. See also our Privacy Policy and Terms of Use.